Frequently Asked Questions
Everything you need to know about shopping with ALT ÜST.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments sustainably made?
At ALT ÜST, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled materials, and we work exclusively with factories that guarantee fair wages and safe working conditions.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order is sent to our warehouse for processing and cannot be changed, though you may return it once received.